Welcome to All Fresh Cleaning!
To keep our services running smoothly for every client, we have a few policies in place.
By booking with us, you agree to the following:
Payment Policy
Payment is due in full on the day of service.
First-time clients: A non-refundable deposit is required to confirm your booking.
The remaining balance is charged upon completion using the card on file.
If payment is not received by the end of the business day, it will be automatically processed.
Recurring clients with a saved card are billed automatically after each cleaning.
Tipping is never required but always appreciated.
Late Payment Fee
Payments not received by the end of the business week incur a $25 late fee.
Non-payment will cancel any current or future bookings until the balance is cleared.
Cancellation & Rescheduling
Please give at least 24 hours’ notice to cancel, reschedule, or skip a cleaning.
Less than 24 hours’ notice = $25 fee.
Same-day cancellations or denied entry at arrival = $25 fee.
Skipped cleanings are billed at the rate for the longer gap between services (e.g., monthly rate instead of biweekly).
Entry to Your Home
Choose one of the following:
Be home at the scheduled time.
Provide a garage code or door code before the appointment.
Use a lockbox with a key and share the code with us.
If our team cannot access your home due to incorrect codes, missing keys, or denied entry, a $25 lockout fee applies.
We are not liable for theft or damage if access is left unsecured.
5. Time of Service & Hours
Cleaning hours: Mon–Fri, 7 AM – 7 PM | Sat, 9 AM – 4 PM | Closed Sundays (unless by contract).
We provide a 1-hour arrival window (except the first appointment of the day).
Text reminders go out 2 days before service, and Monthly Service reminders go out a week before service.
6. Supplies & Equipment
We provide all cleaning supplies and equipment.
If you have preferred products, let us know in advance.
7. Damage Policy
Any accidental damage will be reported immediately and documented within 48 hours.
We are not responsible for normal wear and tear or pre-existing damage.
While We’re Working
Please secure pets and supervise children to allow our cleaners to work efficiently.
If distractions delay cleaning, additional charges may apply.
If a cleaner feels unsafe, they may leave — the full service fee will still apply.
Photos & Videos
With your permission, we may take before/after photos for training and quality assurance.
No identifying details will be shared without consent.
Annual Price Review
Rates are reviewed yearly and may be adjusted with prior notice.
📩 Questions? Email us at info@allfreshcleaningcompany.com or call (208) 607-6580
